ServiceHub Privacy Policy

Effective Date: 8/1/2025
Business Name: ServiceHub
Support Email: [email protected]
Toll-Free Number: (870) 376-9893
Website: https://servicehubsolutions.net

1. Overview

ServiceHub is a software platform that provides users with automated appointment reminder and confirmation messages via SMS. We respect your privacy and are committed to protecting your personal information in compliance with industry regulations and A2P 10DLC messaging standards.

2. Information We Collect

When you use ServiceHub or book an appointment through one of our partner businesses, we may collect the following:

Phone number (used to send appointment reminders/confirmations)

Appointment details (date, time, service)

Optional contact info (such as name or email, if provided)

We do not sell or share your personal information with third parties for marketing purposes.

3. How We Use Your Information

We use your information solely to:

Send you appointment reminders and confirmations via SMS

Respond to support inquiries or requests

Improve the performance and reliability of our messaging system

4. SMS Communication Policy

By scheduling an appointment with a ServiceHub-connected business, you agree to receive automated text messages (SMS) related to your appointments.

You can cancel the SMS service at any time by texting "STOP" to the shortcode. Upon sending "STOP," we will send a confirmation SMS, and you will no longer receive messages from us. To rejoin, simply sign up again or text "START" to resume messages.

If you experience issues, reply with "HELP" or contact us directly at:

Email: [email protected]

Phone: (870) 376-9893

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply.

5. Data Retention

We retain appointment data and communication logs for operational and compliance purposes only. This data is stored securely and only accessible by authorized personnel.

6. Your Rights

You have the right to:

Request access to any personal data we store about you

Opt out of communications at any time (via SMS STOP or contact info above)

Request deletion of your data (subject to legal and operational retention policies)

7. Security

We take reasonable measures to protect your data using encryption, access controls, and secure cloud-based infrastructure. However, no method of transmission or storage is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

9. Contact Us

For questions or concerns related to this policy, you can reach us at:

📧 [email protected]
📞 (870) 376-9893